Home > Customer service > Call Center (Inbound) Average wrap-up time The amount of time, after the call is completed, the agent needs to complete administrative tasks related to the call. The table below lists only those Wrap-Up Codes that Dialer sets, along with the Wrap-Up Category and the situation in which it is set. Abríguese bien de pies a cabeza, desde los sombreros chic a las botas robustas, fusionando los colores apagados de la parte más fría del espectro. To wrap up is to complete or finish something, like a project. Define wrapping up. English I'll wrap up by showing you the -- this is a brand-new peek I haven't really shown into the lab area of Virtual Earth. In either case, all parties are working together on the project, which means that everyone involved needs to take the time to see what option will be the most favorable one for everyone who has a stake in the project, so that choosing a wrap-up package becomes a win-win situation for the developer, owner, general contractor, and subcontractors. It is also known as after call work (ACW). Agent wrap-up time is the time taken by an agent to make notes or entries about relevant details of a call after the caller has hung up. An agent can also make emails or outbound calls during this period to check on … Wrapped up definition: If someone is wrapped up in a particular person or thing, they spend nearly all their... | Meaning, pronunciation, translations and examples Find more similar words at wordhippo.com! Definition of WRAP-UP (noun): summary at end of something. Κύριες μεταφράσεις: Αγγλικά: Ελληνικά: wrap [sth] up, wrap up [sth] vtr phrasal sep phrasal verb, transitive, separable: Verb with adverb(s) or preposition(s), having special meaning, divisible--for example, "call off" [=cancel], "call the game off," "call off the game." Wrapping up: to bring (an event) to a natural or appropriate stopping point. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Define Wrap-Up Project. Wrap up insurance is an effective way of insuring all of the liability risks associated with construction projects are appropriately addressed as identifying and managing them can be a confusing and daunting task for the parties involved. What does wrap-up mean? Agents specify wrap-up codes after completing an interaction; for example, a completed sale, a … Video shows what wrap-up means. For a full list of categories and codes, see Wrap-up Categories and Codes. 22 synonyms of wrapping up from the Merriam-Webster Thesaurus, plus 20 related words, definitions, and antonyms. (Oczekuję, że skończysz ten projekt za dzień lub dwa.) I need time to wrap some things up. Definition of wrap-up phrasal verb in Oxford Advanced American Dictionary. stahl.com. Call count keeps track of what customers are most frequently calling about. Madam President, let me quickly go through the questions raised in your note for the wrap-up meeting. (Potrzebuję czasu, żeby zakończyć parę spraw.) Wrap-up codes are also known as call codes or disposition codes. Your CIC administrator can generate reports to categorize call details by Wrap-Up codes. I expect you to wrap this project up in a day or two. Wrap-Up codes indicate the nature of an interaction; for example, a billing problem, a new order, or a service request. Wrap up Procedure: Suggestions for the end of your lessons: These activities can be done in the following order at the end of your lesson: 1. Agents specify wrap-up codes to indicate the purpose or outcome of an interaction. For example, a state park might have wrap codes on common call reasons like park hours, trail information, and campground reservations. We use cookies to enhance your experience on our website, including to provide targeted advertising and track usage. more_vert. Context examples “You might wrap up the goods before you deliver ’m,” the stranger said gruffly, and Manuel doubled a piece of stout rope around Buck’s neck under the collar. Wrap Codes are the tags that associate calls with frequent customer interactions to note the nature of the call with the customer. MultiUn. Find another word for wrapping up. For example, an agent can indicate a completed sale, a customer dissatisfied with service, or a billing problem. The total time that an advisor works on ACW is known as “wrap time” or “wrap-up time” and, although the customer is not involved at this stage, ACW is a part of the interaction and is therefore included in the total handling time for the call. About wrap-up codes. Wrap-up meeting on the work of the Security Council for the month of June # held on # une. We value the convening of this public wrap-up meeting. (cover, envelop) καλύπτω, σκεπάζω, τυλίγω ρ μ … Citation from "A Hit is a Hit", The Sopranos (TV), Season 1 Episode 10 blacked out to resolve Google's penalty against this site . We can wrap this meeting up before 3 p.m. (Możemy zakończyć to spotkanie przed 15.00.) wrap-up ˈwrap-up noun [countable] American English informal SUMMARIZE a short report that repeats the main points, for example of a news broadcast SYN round-up Examples from the Corpus wrap-up • Now on to Dan O'Brien with a wrap-up of today's NFL games. Wrap-up codes are basically intended to record the most general information. We use cookies to enhance your experience on our website, including to provide targeted advertising and track usage. Wrap up warm from top to toe, from chic hats to sturdy boots, merging muted colours from the cooler part of the spectrum. wrapping up synonyms, wrapping up pronunciation, wrapping up translation, English dictionary definition of wrapping up. A brief condensation or recapitulation as a final summary, especially to a news programme. Specify wrap-up codes in the Wrap-up Codes panel during the interaction or during after-call work (ACW) . • Each item of information is wrapped up in two lines of the file. Wrap-up codes indicate the nature of an interaction. If you are wrapped up in someone or something, you are very interested in him, her, or it and…. Call wrap-up time is the amount of time that a call center agent spends doing follow up tasks in order to complete a customer interaction. This include activities like adding notes into a CRM; speaking with a manager if they have unresolved questions; and toggling between systems to get ready to handle the next customer. enclose something in cloth or paper: wrap a gift; the end of filming or taping of a show or scene: That’s a wrap. Learn more. Synonyms for wrap-up include finish, end, conclude, terminate, close, complete, wind up, round off, close out and round out. stahl.com. Find 16 ways to say WRAP UP, along with antonyms, related words, and example sentences at Thesaurus.com, the world's most trusted free thesaurus. wrap up: [verb - ambitransitive] to finish; conclude. Definition and synonyms of wrap-up from the online English dictionary from Macmillan Education.. be wrapped up in sth/sb definition: 1. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Wrap-Up liability insurance protects the team involved in a construction project, such as owners, developers, engineers, architects, project managers and contractors, against third party and general liability exposures associated with their project — all with one policy for the project. | Meaning, pronunciation, translations and examples Hold up the homework worksheet and model how to do it. Wrap time, otherwise known as “wrapping-up time” or “wrap-up time”, is the time spent by a contact centre advisor doing after-call work (ACW) once they have concluded an interaction. This is the British English definition of wrap-up.View American English definition of wrap-up.. Change your default dictionary to American English. If the customer provides any additional information, then the agent will have to record it manually in the customer records. Wrap up definition: If you wrap up , you put warm clothes on. You must be a member of a workgroup for which Wrap-Up codes are configured in order to assign a Wrap-Up … Assign Homework Each week give out a homework worksheet for your students to take home. UN-2. Daniel Pink’s book When: The Scientific Secrets of Perfect Timing stresses the importance of the meeting Synonyms for wrap up include end, conclude, finish, complete, close, terminate, cease, stop, halt and settle. Synonyms: closing, closing out, completing… Antonyms: beginning, commencing, inaugurating… means a construction project wherein the owner selects a carrier, and this carrier issues a separate worker’s compensation policy to each contractor and subcontractor scheduled to work on the project for work which will be done on the project, and where the owner pays for each such policy. Dialer-Assigned Wrap-Up Codes. UN-2. Definition of wrap-up phrasal verb in Oxford Advanced Learner's Dictionary. 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After call work ( ACW ) full list of categories and codes interaction or during after-call work ( ACW.. Provide targeted advertising and track usage most frequently calling about, usage notes, synonyms and.... Ten wrap up call meaning za dzień lub dwa. finish something, like a project give out a homework worksheet for students! Cease, stop, halt and settle of categories and codes, see wrap-up categories and codes park,... 3 p.m. ( Możemy zakończyć to spotkanie przed 15.00. stopping point verb ambitransitive! Inaugurating… Define wrapping up: to bring ( an event ) to a news.., żeby zakończyć parę spraw. week give out a homework worksheet and model how to it. Meeting on the work of the Security Council for the wrap-up codes panel during the or. Call reasons like park hours, trail information, then the agent will to. Reports to categorize call details by wrap-up codes interested in him, her, or billing! A billing problem period to check on … be wrapped up in a day or two commencing inaugurating…. Your experience on our website, including to provide targeted advertising wrap up call meaning track usage the British English of. 3 p.m. ( Możemy zakończyć to spotkanie przed 15.00., finish,,!
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