Claims made by TransPennine Express customers must be made within 28 days of the journey date. Image are owned by TransPennine Express and Network Rail. Those with Northern and TransPennine Express … Follow us on Twitter and … TransPennine Express said on Monday that customers who held a season ticket between 1 October and 31 December 2019 "will be eligible for a … TransPennine Express is to issue refunds to season ticket holders after its recent performance was described as "completely unacceptable". End of. Huddersfield season ticket holders will be eligible for a 3% rebate, TransPennine Express announced today. Since it has been introduced I have used it a number of times with various other franchises and had no issues. Rail customers can now choose to donate their Delay Repay compensation to charity thanks to a new initiative by TransPennine Express (TPE). TransPennine Express (TPE) announced on Monday 6 January 2020, a customer compensation scheme that cancels out the annual regulated fare increase for season ticket holders. Anyone who experiences a delay of 15 minutes or more can apply for a refund through the company’s Delay Repay scheme with a new option to donate this money to leading UK charity, Action for Children. Although recently they even excelled themselves over a delay repay. Commuters faced delays and cancellations at the end of last year - and the operator announced the rebate as compensation. Delay of between 30 and 59 minutes Claim 50% compensation of … You are delayed, you claim, they accept responsibility, you get sent a Cheque. TransPennine Express 'apologises' to passengers with refund. Season ticket refund for delay-hit passengers. This can be claimed in addition to delay repay, which entitles all season and non-season ticket holders to receive a refund for journeys delayed for 30 minutes or more. This can be claimed in addition to delay repay, which entitles passengers to a refund for journeys delayed for 30 minutes or more. Transpennine are the worst of all the franchises and that takes some doing. TransPennine Express (30-minute Delay Repay) Transport for Wales Rail (15-minute Delay Repay) Virgin Trains (30-minute Delay Repay, 30-minute Automatic Delay Repay with advance tickets booked online via Virgin Trains for journeys that took place entirely on the Virgin Trains network) West Midlands Railway (15-minute Delay Repay) The news comes as hundreds of services are cancelled across January, causing further chaos for commuters. ... season tickets will get a refund equivalent to four weeks' travel costs. *Advance tickets are available to purchase up to 15 minutes before departure on most routes, subject … TransPennine Express also blamed a maintenance backlog and infrastructure issues for causing a delay in staff training. 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